[{"@context":"https:\/\/schema.org\/","@type":"Article","@id":"https:\/\/www.maniola.cz\/proc-obcas-it-podpora-selhava\/#Article","mainEntityOfPage":"https:\/\/www.maniola.cz\/proc-obcas-it-podpora-selhava\/","headline":"Pro\u010d ob\u010das IT podpora selh\u00e1v\u00e1","name":"Pro\u010d ob\u010das IT podpora selh\u00e1v\u00e1","description":"O tom, \u017ee dnes se v\u00a0podnik\u00e1n\u00ed bez internetu a po\u010d\u00edta\u010de neobejdeme, je jasn\u00e9. D\u011bl\u00e1me na n\u011bm \u00fa\u010detnictv\u00ed, monitorujeme s\u00a0jeho pomoc\u00ed skladov\u00e9 z\u00e1soby, stejn\u011b jako p\u0159ijat\u00e9 a odeslan\u00e9 faktury a objedn\u00e1vky. V\u0161ichni v\u0161ak dob\u0159e v\u00edme, \u017ee ka\u017ed\u00fd po\u010d\u00edtat, zvl\u00e1\u0161t\u011b ten, kter\u00fd je vyu\u017e\u00edv\u00e1n denn\u011b, se d\u0159\u00edve \u010di pozd\u011bji porouch\u00e1. Pokud se n\u011bco takov\u00e9ho stane, v\u011bt\u0161ina b\u011b\u017en\u00fdch […]","datePublished":"2024-04-27","dateModified":"2024-04-27","author":{"@type":"Person","@id":"https:\/\/www.maniola.cz\/author\/#Person","name":"","url":"https:\/\/www.maniola.cz\/author\/","identifier":1,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/087c2e57f451bc02fa8017914855d7c40cf6c7d5dc1637b868e007adc26322d1?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/087c2e57f451bc02fa8017914855d7c40cf6c7d5dc1637b868e007adc26322d1?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"maniola.cz","logo":{"@type":"ImageObject","@id":"\/logo.png","url":"\/logo.png","width":600,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.maniola.cz\/wp-content\/uploads\/pocitac4_2.jpg","url":"https:\/\/www.maniola.cz\/wp-content\/uploads\/pocitac4_2.jpg","height":0,"width":0},"url":"https:\/\/www.maniola.cz\/proc-obcas-it-podpora-selhava\/","about":["IT"],"wordCount":434,"articleBody":"O tom, \u017ee dnes se v\u00a0podnik\u00e1n\u00ed bez internetu a po\u010d\u00edta\u010de neobejdeme, je jasn\u00e9. D\u011bl\u00e1me na n\u011bm \u00fa\u010detnictv\u00ed, monitorujeme s\u00a0jeho pomoc\u00ed skladov\u00e9 z\u00e1soby, stejn\u011b jako p\u0159ijat\u00e9 a odeslan\u00e9 faktury a objedn\u00e1vky. V\u0161ichni v\u0161ak dob\u0159e v\u00edme, \u017ee ka\u017ed\u00fd po\u010d\u00edtat, zvl\u00e1\u0161t\u011b ten, kter\u00fd je vyu\u017e\u00edv\u00e1n denn\u011b, se d\u0159\u00edve \u010di pozd\u011bji porouch\u00e1. Pokud se n\u011bco takov\u00e9ho stane, v\u011bt\u0161ina b\u011b\u017en\u00fdch u\u017eivatel\u016f p\u0159\u00edli\u0161 nev\u00ed, jak si s\u00a0t\u00edm poradit.\u00a0To je tak\u00e9 d\u016fvod, pro\u010d prakticky v\u00a0ka\u017ed\u00e9 jen trochu v\u011bt\u0161\u00ed firm\u011b existuje IT podpora. Zde sed\u00ed lid\u00e9, kte\u0159\u00ed maj\u00ed za c\u00edl pr\u00e1v\u011b \u0159e\u0161it probl\u00e9my s\u00a0firemn\u00edmi po\u010d\u00edta\u010di, a\u0165 u\u017e jde o probl\u00e9m s\u00a0hardwarem \u010di softwarem. Pokud se objev\u00ed probl\u00e9m, jednodu\u0161e jim zavol\u00e1te a oni v\u00e1m pomohou jej vy\u0159e\u0161it. Bohu\u017eel se ukazuje, \u017ee v\u00a0tom mnohdy nejsou tak \u00fapln\u011b \u00fasp\u011b\u0161n\u00ed.\u00a0\u00a0T\u00edm hlavn\u00edm d\u016fvodem je, \u017ee pracuj\u00ed na d\u00e1lku. Jist\u011b, d\u00e1v\u00e1 to smysl. Pokud m\u00e1 firma pobo\u010dky po cel\u00e9 republice, pak je hloupost, aby technik, sed\u00edc\u00ed na centr\u00e1le, jezdil ke ka\u017ed\u00e9mu jednotliv\u00e9mu p\u0159\u00edpadu. Mnohem levn\u011bj\u0161\u00ed je, kdy\u017e u\u017eivatel jednodu\u0161e pop\u00ed\u0161e probl\u00e9m a n\u00e1sledn\u011b bude postupovat podle technikov\u00fdch instrukc\u00ed. Av\u0161ak zde pr\u00e1v\u011b nar\u00e1\u017e\u00edme na pot\u00ed\u017ee.\u00a0\u00a0Tou zdaleka nej\u010dast\u011bj\u0161\u00ed je, \u017ee u\u017eivatel nedok\u00e1\u017ee naprosto p\u0159esn\u011b popsat, co je konkr\u00e9tn\u011b \u0161patn\u011b, p\u0159\u00edpadn\u011b si nepamatuje kroky, kter\u00e9 podnikal t\u011bsn\u011b p\u0159edt\u00edm. Mnohdy zde, zvl\u00e1\u0161t\u011b na \u00fa\u0159adech, tak\u00e9 pracuj\u00ed star\u0161\u00ed lid\u00e9, kte\u0159\u00ed technice p\u0159\u00edli\u0161 nerozum\u00ed, a nedovedou tak spr\u00e1v\u011b n\u00e1sledovat technikovy pokyny. To v\u0161e vede k\u00a0tomu, \u017ee ten nem\u00e1 dostatek informac\u00ed k\u00a0tomu, aby probl\u00e9m vy\u0159e\u0161il.\u00a0Jist\u011b, je pravdou, \u017ee si m\u016f\u017ee zjednat d\u00e1lkov\u00fd p\u0159\u00edstup, av\u0161ak ani ten nen\u00ed v\u0161emocn\u00fd. I zde jsou ur\u010dit\u00e1 omezen\u00ed, kter\u00e1 nakonec mohou br\u00e1nit v\u00a0efektivn\u00edm vy\u0159e\u0161en\u00ed probl\u00e9mu. A v\u00a0n\u011bkter\u00fdch p\u0159\u00edpadech nav\u00edc u\u017eivatel celou v\u011bc je\u0161t\u011b zhor\u0161il nevhodn\u00fdmi z\u00e1sahy.\u00a0Samoz\u0159ejm\u011b jsou i p\u0159\u00edpady, na kter\u00e9 je technik skute\u010dn\u011b kr\u00e1tk\u00fd. T\u011bch v\u0161ak nen\u00ed tolik, kolik bychom si mohli myslet. Proto bychom se m\u011bli, pokud kontaktujeme technickou podporu, sna\u017eit b\u00fdt co nejjasn\u011bj\u0161\u00ed. Rozhodn\u011b to cel\u00e9 situaci pom\u016f\u017ee.                                                                                                                                                                                                                                                                                                                                                                                        4.6\/5 - (10 votes)        "},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Pro\u010d ob\u010das IT podpora selh\u00e1v\u00e1","item":"https:\/\/www.maniola.cz\/proc-obcas-it-podpora-selhava\/#breadcrumbitem"}]}]